Last Updated: 06/2025

Welcome to complexbreaks.com, operated by Complex Breaks. These Terms and Conditions govern your use of our website and purchase of our products.

1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

2. Products and Services

• All products are custom-made to order
• Product images are for illustration purposes and may vary slightly from actual items
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion
• Prices are subject to change without notice

3. Ordering and Payment

• All orders are subject to acceptance and availability
• Payment must be received before order processing begins
• We accept major credit cards and other payment methods as displayed at checkout
• You are responsible for providing accurate billing and shipping information

4. Shipping and Delivery

• Products are fulfilled and shipped from various locations worldwide to ensure faster delivery
• Shipping times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to the carrier
• You are responsible for any customs duties, taxes, or fees for international orders

5. Intellectual Property

• All content on this site is owned by us or our licensors
• You may not reproduce, distribute, or create derivative works without permission
• Custom designs uploaded by customers remain the customer's property

6. Prohibited Uses
You may not use our site for any unlawful purpose or to:

• Violate any international, federal, provincial, or state regulations or laws
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, employees, or other users

7. Disclaimers

• Products are provided "as is" without warranties of any kind
• We do not guarantee that the site will be uninterrupted or error-free
• We are not liable for any indirect, incidental, or consequential damages

8. Limitation of Liability
Our liability shall not exceed the amount paid for the product that gave rise to the claim.

9. Indemnification
You agree to indemnify and hold harmless the Company from any claims arising from your use of the site or violation of these terms.

10. Governing Law
These terms are governed by the laws of Canada, without regard to conflict of law provisions.

11. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of modified terms.

12. Contact Information
For questions about these Terms, contact us at complex@complexbreaks.com.

Last Updated: 06/2025

Overview
Due to the custom, made-to-order nature of our products, we have specific policies regarding returns and refunds.

Returns

• Custom/Personalized Items: Cannot be returned unless defective or damaged
• Standard Items: May be returned within 30 days if unworn and in original condition
• Customer is responsible for return shipping costs unless item is defective
• Items must be returned in original packaging with tags attached

Refunds
We offer refunds in the following circumstances:

Full Refunds:

• Defective or damaged products
• Wrong item shipped
• Significant quality issues with manufacturing
• Lost packages (after investigation with carrier)

Partial Refunds:

• Minor manufacturing imperfections that don't affect overall design
• Items with slight color variations (within normal manufacturing tolerances)

No Refunds:

• Change of mind after ordering
• Incorrect size ordered by customer
• Normal wear and tear
• Minor color variations due to monitor differences

Return Process

1. Contact us within 30 days of delivery
2. Provide order number and photos of the issue
3. Wait for return authorization before shipping items back
4. Pack items securely and ship to provided address

Processing Time

• Refunds are processed within 5-10 business days after receiving returned items
• Original shipping costs are non-refundable unless we made an error
• Refunds will be issued to the original payment method

Exchanges

• We do not offer direct exchanges
• For size/style changes, please place a new order and return the original item

Damaged or Defective Items
If you receive a damaged or defective item:

1. Contact us immediately with photos
2. We will investigate and provide a solution
3. Replacement or refund will be provided at no cost to you

International Returns

• Customers are responsible for return shipping costs and any customs fees
• Items must be returned within 30 days of delivery
• Refunds will be processed in USD and may be subject to currency conversion fees

Contact for Returns
Email: complex@complexbreaks.com
Include: Order number, reason for return, and photos if applicable

Important Information for European Union Customers

Right of Withdrawal (Cooling-off Period)
Under EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days without giving a reason, except for:

• Personalized or custom-made items
• Items that cannot be returned for hygiene reasons
• Sealed items unsuitable for return if unsealed

How to Exercise Your Right of Withdrawal

1. Send us a clear statement of your decision to withdraw
2. You may use our withdrawal form or send your own statement
3. Send notice to: complex@complexbreaks.com

Include your order number and contact information.

Withdrawal Deadline
The 14-day period expires 14 days after the day you (or a third party indicated by you) receive the goods.

Effects of Withdrawal
If you withdraw from the contract:

• We will reimburse all payments received from you
• Reimbursement will be made within 14 days of receiving your withdrawal notice
• We will use the same payment method you used for the original transaction
• You are responsible for return shipping costs unless the item is defective

Exceptions to Right of Withdrawal
The right of withdrawal does not apply to:

• Goods made to your specifications or personalized
• Goods that deteriorate rapidly or have a short shelf-life
• Sealed goods unsuitable for return for health/hygiene reasons if unsealed

Digital Content
For digital downloads, the right of withdrawal expires once download begins with your consent.

Complaint Resolution

• For complaints, contact us at complex@complexbreaks.com
• EU customers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
• You have the right to lodge a complaint with your local consumer protection authority

Consumer Guarantee Rights
Beyond the withdrawal right, EU consumers have legal guarantee rights:

• Products must conform to the contract for 2 years
• Defects present at delivery are presumed to exist for 6 months
• You may request repair, replacement, price reduction, or contract termination

Data Protection
Your personal data is processed in accordance with GDPR. See our Privacy Policy for details.

Contact Information
Business Name: Complex Breaks
Email: complex@complexbreaks.com